Refund policy

Refund Policy

We want you to be completely happy with your purchase. If something isn’t right, we're here to help. Please review our policy below for returns, exchanges, and refunds.

1. Return Eligibility

• Items must be returned within [X] days of delivery.
• Products should be unused, in original packaging, and in resellable condition.
• Proof of purchase (order confirmation or receipt) is required.
• Some items may be non-returnable — such as personalized, perishable, or final sale items.

2. Non-Returnable Items

• Gift cards
• Downloadable software products
• Personalized or custom-made products
• Health and personal care items (for hygiene reasons)

3. How to Start a Return

• Contact us at 📧 support@[yourstore].com to request a return.
• Include your order number and the reason for the return.
• If approved, we’ll share return instructions and the shipping address.
• You’ll be responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

• Once your return is received and inspected, we’ll notify you via email.
• If approved, your refund will be processed back to your original payment method within [X] business days.
• Shipping costs are non-refundable.

5. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account.
• Then contact your credit card company — it may take some time before your refund is officially posted.
• If you've done all this and still haven’t received your refund, contact us at 📧 support@[yourstore].com.

6. Exchanges

• We replace items only if they are defective or damaged.
• If you need to exchange something, email us with details and we'll guide you through it.

7. Return Shipping

• You are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping method or purchasing shipping insurance for valuable items.